Apple Launches Repair Program for iPhone 14 Plus Rear Camera Issue

Apple has acknowledged an issue affecting a limited number of iPhone 14 Plus devices, specifically targeting the rear camera function. Certain iPhone 14 Plus models manufactured between April 10, 2023, and April 28, 2024, may experience a failure in the camera preview feature, preventing users from viewing their shots before capturing them. In response, Apple has announced a global repair program to address the problem, offering free repairs for affected devices.

To determine eligibility, Apple has set up a convenient check on its website where users can enter their device’s serial number. This will confirm if their iPhone 14 Plus is covered under the repair program. It’s important to note that this program is exclusive to the iPhone 14 Plus; other models, such as the iPhone 14, iPhone 14 Pro, and earlier versions, are not included.

For repair options, Apple provides multiple choices. Users can either locate an Apple Authorized Service Provider or book an appointment at any Apple Retail Store for a hands-on repair. Prior to bringing in the device, Apple advises users to back up their data via iCloud or a computer. Additionally, if the iPhone 14 Plus has other issues, such as a cracked back glass, those may need to be addressed before the camera repair, which could incur additional repair costs.

This program is available worldwide, though it may be limited to the country or region where the device was originally purchased. Apple also clarifies that while the repair is free, it does not extend the standard warranty of the device. For users who previously paid for a camera repair specific to this issue, Apple offers a refund option, allowing affected individuals to contact Apple Support for reimbursement.

The repair program covers eligible iPhone 14 Plus devices for up to three years from the original purchase date. Apple’s proactive approach underscores its commitment to customer satisfaction, ensuring iPhone 14 Plus users can enjoy their device’s camera function as intended.