Apple Launches Service Program for iPhone 14 Plus Camera Issue

Apple has introduced a new service program to resolve a specific problem affecting a limited number of iPhone 14 Plus models. The issue, which only impacts devices sold between April 10, 2023, and April 28, 2024, involves the rear camera failing to display a preview. Importantly, this malfunction does not affect the standard iPhone 14, 14 Pro, or 14 Pro Max.

Apple has stated that only a “very small percentage” of iPhone 14 Plus devices experience this camera issue. To check if their phone is eligible, users are encouraged to enter the serial number on Apple’s official support page.

The service program offers free repairs for three years from the original purchase date, provided the phone does not have other damages that might complicate the repair. Apple has clarified that any existing damage unrelated to the camera problem could affect the service process. Those who have previously paid to fix this issue may be eligible for a refund. Verification of prior repairs through an Apple Authorized Service Provider will likely be required.

Customers with eligible devices have multiple service options. They can visit an Apple Authorized Service Provider, make an appointment at an Apple Store, or arrange for mail-in service through Apple Support. As a preventive measure, Apple recommends users back up their data to the cloud before sending their phones for repair to ensure the safety of their personal information.

Apple has a history of launching service programs to address product issues, including a notable program in October 2021, which offered free repairs for specific devices with crackling audio problems. The company’s commitment to customer support continues with this latest initiative for the iPhone 14 Plus.