Apple Addresses iPhone 14 Plus Camera Issue with Free Repair Program

Apple has announced a repair program for the iPhone 14 Plus, addressing a significant camera problem affecting some units manufactured between April 10, 2023, and April 28, 2024. The issue results in users being unable to see a preview when using the rear camera, a critical flaw for photography enthusiasts. The company describes the impact as a “very small percentage” of devices.

For affected users, confirming eligibility for the free repair is straightforward. By entering the iPhone 14 Plus serial number into Apple’s designated checker, owners can determine if their device qualifies. The serial number can be easily located in the Settings app under ‘General’ and then ‘About.’

If the device is eligible, users have multiple options: visiting an Apple Authorized Service Provider, booking an appointment at an Apple Retail Store, or contacting Apple to arrange a mail-in repair to the Apple Repair Center. However, this program does not extend the handset’s standard warranty. Apple has stated that those who previously paid for repairs to fix this specific issue can apply for a refund. The repair service will remain available for three years from the unit’s initial retail sale.

This isn’t the first time Apple has had to launch a service program for its phones. The company previously addressed issues with iPhone 12 speakers in 2021 and offered free repairs for various problems across earlier models, such as iPhone 11 screen issues, iPhone 8 freezing, iPhone 7 ‘No Service’ errors, and the iPhone 6s power failure.

The free repair announcement is good news for iPhone 14 Plus users, but the long-term future of this product line remains uncertain. Initially introduced to replace the underperforming iPhone mini range, the Plus model hasn’t seen overwhelming success. Despite lasting for three generations, speculation suggests the iPhone 17 lineup might drop the Plus version altogether. Rumors indicate Apple is considering an “iPhone 17 Slim,” potentially offering a sleeker design with a 6.6-inch display but at a higher cost.