Apple Launches Free Repair Program for iPhone 14 Plus Rear Camera Issue

Apple has launched a new repair program to address a rear camera issue affecting a small number of iPhone 14 Plus devices. According to Apple, some units manufactured between April 10, 2023, and April 28, 2024, may experience a malfunction where the rear camera preview does not display in the Camera app. Owners of affected devices are eligible for a free repair through this program for up to three years from the device’s initial retail sale date.

The issue, officially termed the “iPhone 14 Plus Service Program for Rear Camera Issue,” applies exclusively to the iPhone 14 Plus. Apple confirms that no other iPhone models, including the iPhone 14, iPhone 14 Pro, and iPhone 14 Pro Max, are included in this repair initiative.

Eligible users can verify their device’s qualification for the program by using a serial number checker provided by Apple. To find the serial number, users can go to Settings > General > About or refer to the device’s original packaging. Once verified, users can book an appointment at an Apple Store or contact Apple Support to arrange a mail-in repair. Alternatively, they may choose to visit an Apple Authorized Service Provider for the repair, ensuring that it meets Apple’s high service standards.

It’s important to note that Apple may restrict the repair service to the original country or region of purchase. Additionally, this program does not extend the standard warranty coverage of the iPhone 14 Plus. Before any repair, Apple recommends backing up the iPhone to iCloud or a computer in case the device needs to be restored after service.

If the iPhone has unrelated damage, such as a cracked back glass or a battery issue, Apple requires these issues to be resolved prior to the free camera repair. In cases where additional repairs are necessary, users will be informed of potential costs before proceeding.

Apple emphasizes the quality and professionalism of its authorized service providers, ensuring customers that they will receive service consistent with Apple’s standards. Users can locate nearby authorized providers via Apple’s support page by logging in with their Apple account.